Privacy Policy

Introduction

This Privacy Policy describes how Vasudev Herbal and its affiliates (collectively "Vasudev Herbal," "we," "our," "us") collect, use, share, protect, or otherwise process your personal data through our website https://www.vasudevherbal.com by Vasudev Herbal (hereinafter referred to as "platform").

Please note that you may be able to browse certain sections of the platform without registering with us.

We offer international delivery, with shipping charges depending on the weight and delivery location.

Your personal data will primarily be stored and processed in India. By visiting this platform, providing your information, or availing of any product or service offered on the platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to those related to data protection and privacy. If you do not agree, please do not use or access our platform.

Collection of Personal Data

We collect your personal data when you use our platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to:

Personal data provided during sign-up, registration, or use of our platform, such as name, date of birth, address, telephone/mobile number, email ID, and identity/address proof. Sensitive personal data (collected with your consent), such as bank account details, credit/debit card information, other payment instrument details, and biometric data (e.g., facial features or physiological information) for certain features.

Information related to your transactions on the platform and on third-party business partner platforms.

Tracking of your behavior, preferences, and other voluntarily provided information.

This data may be compiled and analyzed on an aggregated basis. When a third-party business partner collects your personal data directly, their privacy policies will apply. We are not responsible for the privacy practices or content of such third-party policies and encourage you to read them before disclosing any information.

If you receive an email or call from someone claiming to be Vasudev Herbal requesting personal data such as debit/credit card PIN, net banking, or mobile banking passwords, do not provide such information. If you have already shared such details, report it immediately to the appropriate law enforcement agency.

Usage of Personal Data

We use personal data to provide the services you request. If we use your personal data for marketing, we will offer an option to opt out. Additionally, we use your personal data to:

• Assist sellers and business partners in processing and fulfilling orders.
• Enhance customer experience.
• Resolve disputes and troubleshoot problems.
• Inform you about online/offline offers, products, services, and updates.
• Customize your experience.
• Detect and protect against errors, fraud, and other criminal activities.
• Enforce our terms and conditions.
• Conduct marketing research, analysis, and surveys.
• As otherwise described at the time of data collection.
• Your access to certain products/services may be affected if you do not grant the required permissions.

Sharing of Personal Data

We may share your personal data within our group entities, corporate affiliates, and related entities to provide access to their products/services. These entities may market to you unless you opt out.

We may disclose personal data to third parties such as:

• Sellers and business partners.
• Third-party service providers, including logistics partners and payment providers.
• Third-party reward programs.
• This sharing is necessary to provide access to our services, comply with legal obligations, enforce agreements, facilitate marketing, and prevent fraud or illegal activities. Additionally, we may disclose data to government or law enforcement agencies as required by law.

We may disclose personal data in good faith if such disclosure is necessary to:

• Enforce our Terms of Use or Privacy Policy.
• Respond to claims that content violates third-party rights.
• Protect the rights, property, or personal safety of users or the public.
• Security Precautions

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. We use secure servers and security guidelines to protect your data. However, due to the nature of internet transmissions, we cannot guarantee complete security. Users are responsible for safeguarding their login credentials.

Data Deletion and Retention

You can delete your account by accessing your profile settings on our platform. Deleting your account will result in the loss of all related information. You may also contact us for assistance in account deletion. However, if there are pending grievances, claims, or shipments, we may delay or refuse deletion.

We retain your personal data only as long as required for the purposes it was collected or as mandated by law. We may retain anonymized data for research and analytical purposes.

Your Rights

You may access, rectify, and update your personal data through the platform’s functionalities.

Consent

By visiting our platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data as per this Privacy Policy.

If you provide personal data of others, you confirm that you have the authority to do so and that we may process their information accordingly.

By using our platform, you consent to us and our partners contacting you via SMS, instant messaging apps, calls, and emails for purposes mentioned in this Privacy Policy. You may withdraw consent by contacting our Grievance Officer at the details below. Withdrawal of consent will be in accordance with applicable laws and may affect service availability.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Please review it periodically. Significant changes will be communicated as required by applicable laws.

Grievance Officer

Company: Vasudev Herbal 

Email: vasudevherbal@gmail.com 

Phone: 8980893196